How to void a payment?

1. Click on the “Payments” button located on the left-hand menu on BackOffice.

2. Click on “All Services” from the main menu.

3. Click on the eye icon (view details) associated with the payment you want to void.

4. A window will open, displaying the payment details. Here, you can void the payment by clicking the Void button.

5. A pop-up window will appear, asking you to confirm the void action. Click “Yes” to proceed with voiding the payment.

6. You will receive a message confirming that the payment has been voided successfully.

By following these steps, you can easily void a payment when needed.